Last updated: June 1, 2026
SHOOKROON GROUP, licensed dealer no. 303006241 (hereinafter: the "Company"), sets out below the cancellation policy applicable to bookings made through our website.
| Time of cancellation before check-in | Cancellation fee |
|---|---|
| 7 days or more before check-in | Free cancellation — full refund |
| Between 2 and 6 days before check-in | 50% of the booking amount |
| Less than 24 hours before check-in | 100% of the booking amount (no refund) |
| Time of cancellation before check-in | Cancellation fee |
|---|---|
| 14 days or more before check-in | Free cancellation — full refund |
| Between 3 and 13 days before check-in | 50% of the booking amount |
| Less than 48 hours before check-in | 100% of the booking amount (no refund) |
You can cancel a booking in any of the following ways:
In the cancellation request, please include: full name, booking number and the planned check-in date.
A cancellation notice will be considered received from the time of our written confirmation.
In accordance with the Consumer Protection Law and the Distance Selling Regulations, you have the right to cancel a transaction made online within 14 days of placing the booking, provided that at least 7 days (days that are not rest days) remain before the check-in date.
The cancellation fee in this case will not exceed 5% of the transaction price or ₪100 — whichever is lower.
The legal right applies even if the Company's cancellation policy is stricter.
In recognized force-majeure cases (war, an official national state of emergency, natural disaster), each cancellation request will be considered on its merits. Please contact us directly for a tailored solution.
Approved refunds will be transferred to the original payment method within 14 business days of cancellation approval.
Changing booking dates is subject to property availability and may involve a price difference. A date change will be treated as a cancellation of the original booking and the placing of a new booking, and the cancellation terms detailed above will apply to it according to the time of the change relative to the original check-in date.
To cancel a booking, send an email with the booking details:
Send a cancellation request